Grievance Redressal Process

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of the Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in the future.

Grievance Redressal Policy Principles

The Grievance Redressal policy follows the following principles:

• Investors will be treated fairly at all times
• Complaints raised by Investors will be dealt with courtesy and in a timely manner
• Queries and Complaints will be treated efficiently and fairly.

The Investment advisor and employees work in good faith and without prejudice, towards the interests of the Investors.

Grievance Redressal Mechanism

Client queries/complaints may arise from a lack of understanding or a deficiency of service, including inadequate explanations, clarifications, or shortfalls in delivery standards due to facility inadequacy or staff attitude.

1. Step 1:

   Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91-7304275981 (Compliance Number)

2. Step 2:

   Clients can write to the Research Analyst at compliance@marketminds.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Research Analyst.

3. Step 3:

   In case you are not satisfied with our response you can lodge your grievance with SEBI, Securities and Exchange Board of India (pronounced: SEE-bee) at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI, Securities and Exchange Board of India (pronounced: SEE-bee). SCORES, SEBI Complaints Redress System (pronounced: SCORES) may be accessed through SCORES, SEBI Complaints Redress System (pronounced: SCORES) mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi

ODR, Online Dispute Resolution (pronounced: O-D-R) Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI, Securities and Exchange Board of India (pronounced: SEE-bee) circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on "Online Resolution of Disputes in the Indian Securities Market".

The Online Dispute Resolution Portal ("ODR, Online Dispute Resolution (pronounced: O-D-R) Portal") facilitates conciliation and online arbitration for disputes in the Indian Securities Market. Access the portal at: https://smartodr.in/